CS:GO game hosting at BlueFangSolutions

I signed up with Bluefang couple of…

I signed up with Bluefang couple of days ago to run my own dedicated server with them. Player that have been playing on my server was making a big fuss about Bluefang so I decided to give them a go!

Very disappointing to say the least! What they do not tell you on their flashy website is that they do not offer 24/7 support like most other game server providers.

I ran into an issue with my game and waited for half a day before support replied to my ticket. It seems they open when they feel like it cause the first response i got from them was at 10am in the morning! A full 9 hours after I submitted a ticket for support.

I also find their game panel/control panel not very user friendly so I really cannot recommend them as a provider of choice! Not good!

Blatant bait and switch tactics

Blatant bait and switch tactics. They sold a server that they didn't have the appropriate hardware for. They admitted this in the service tickets and they suggested I lower the playercount for the server or pay 3x more for a dedicated box. I said I wanted a refund, they declined. Hoping a charge back will go through as they are operating very unethically.

EDIT:
Upon seeing that I filed a dispute with paypal and gave them poor reviews, they cancelled my account and took all the funds associated with my purchase. I have filed a complaint to the FTC as well as the BBB.

EDIT 2:
To their response: Their representative acknowledged that the hardware they were hosting on was insufficient to host an 80 player server. They are the ones responsible for delivering the service, not the game developers.

Great company with great staff always…

Great company with great staff always available to help.
Quick response time.
Great customer service from the Staff.
Craig especially as been nothing but wonderful.
Thanks!